Your Questions 

Your package will be shipped within 24 to 48 working hours after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days.

when will my order be shipped?

My Order

what are my shipping options?

will i have to pay customs fees upon receiving my order?

what if my tracking package says it's been delivered but i haven't received it?

my package got sent back to the sender, what's going to happen to it?

what if my mailbox is not suitable ?

what if the tracking is not updating ?

how long does it take for my package to be delivered ?

how long do i have to declare an issue with my order ?

Delivery and order tracking

Can I return my order ?

Can I exchange an item ?

Returns

Refunds

has my order been processed?

i haven't received a confirmation email, what should i do?

has my order been expedited?

how do i track my order?

can i change my address or delivery method once the order has been placed?

i have another problem with my order

how to create my account?

how do i connect to my customer account?

i can't access my customer account, what's going on?

how can i change my password ?

where can i find my receipts?

where can i find my product's application guide ?

can i save my address for future orders?

what is the typology newsletter used for? how do i register?

how do i delete my account?

how can i change the email linked to my account ?

My Account

can i bookmark my favorite products ?

do you sell gift cards ?

in what order do i apply my products?

can i use your products if i am pregnant or breastfeeding?

how do i know which products are suitable for my skin type?

my skin is very reactive, can i use your products?

what if my skin reacts to a product?

do you test the products on animals?

are your products vegan?

how should i store my typology products?

where do you sell your products?

do you offer samples?

how do i know when a product will be back in stock?

are your products compatible with microneedling?

who can i contact if i have questions about a product?

am i allowed to resell your products on my own website?

can i order a product which is out of stock?

why does my product smell strong or unusual ?

Our Products

how long does it takes to see results ?

how can i order ?

what payment methods can i use?

how can i pay with a gift card or a voucher ?

how can i select a free product ?

i can't modify my basket, what should i do?

do you offer promotional codes?

can i combine different several pending orders ?

i was charged twice, what can i do ?

do you offer professional accounts ?

Order On Typology

which payment method can i use ?

my payment was rejected

is it secure to make payments on your site?

Payment

do you have a question about your package or a specific product?

i am a professional, who can i contact?

Partnerships (influence, press)

Contact Us

when will my order be shipped?Updated 8 months ago