Your Questions 

<p>We are working with DHL express for now - $6.90 - Free shipping over $60 - 3 to 5 business days Please note that these delivery times are given as an indication and are dependent on the carriers. Typology cannot be held responsible for any delays that are out of our control. The delivery costs will not be reimbursed if the deadlines are not respected by the services. Moreover, any customs charges are your responsibility for deliveries outside the European Economic Area. The USA website only delivers within the United States. If you want to ship your order in a different country even to Canada, you will have to order through the Global website. Where do we ship ? For the United Kingdom, click here For Germany, click here For Europe and the rest of the world, click here</p>

We are working with DHL express for now - $6.90 - Free shipping over $60 - 3 to 5 business days

what are my shipping options?

Delivery and order tracking

will i have to pay customs fees upon receiving my order?

what if my tracking package says it's been delivered but i haven't received it?

my package got sent back to the sender, what's going to happen to it?

what if my mailbox is not suitable ?

what if the tracking is not updating ?

how long does it take for my package to be delivered ?

how long do i have to declare an issue with my order ?

Can I return my order ?

Can I exchange an item ?

Returns

Refunds

has my order been processed?

i haven't received a confirmation email, what should i do?

when will my order be shipped?

has my order been expedited?

how do i track my order?

can i change my address or delivery method once the order has been placed?

My Order

i have another problem with my order

how to create my account?

how do i connect to my customer account?

i can't access my customer account, what's going on?

how can i change my password ?

where can i find my receipts?

where can i find my product's application guide ?

can i save my address for future orders?

what is the typology newsletter used for? how do i register?

how do i delete my account?

how can i change the email linked to my account ?

My Account

can i bookmark my favorite products ?

do you sell gift cards ?

in what order do i apply my products?

can i use your products if i am pregnant or breastfeeding?

how do i know which products are suitable for my skin type?

my skin is very reactive, can i use your products?

what if my skin reacts to a product?

do you test the products on animals?

are your products vegan?

how should i store my typology products?

where do you sell your products?

do you offer samples?

how do i know when a product will be back in stock?

are your products compatible with microneedling?

who can i contact if i have questions about a product?

am i allowed to resell your products on my own website?

can i order a product which is out of stock?

why does my product smell strong or unusual ?

Our Products

how long does it takes to see results ?

how can i order ?

what payment methods can i use?

how can i pay with a gift card or a voucher ?

how can i select a free product ?

i can't modify my basket, what should i do?

do you offer promotional codes?

can i combine different several pending orders ?

i was charged twice, what can i do ?

do you offer professional accounts ?

Order On Typology

which payment method can i use ?

my payment was rejected

is it secure to make payments on your site?

Payment

do you have a question about your package or a specific product?

i am a professional, who can i contact?

Partnerships (influence, press)

Contact Us

what are my shipping options?Updated 8 months ago