how long do i have to make a return?
You have 14 days after receiving your order to return any products. These products must be unopened and in their original condition, with the original packaging and boxes.
Returns
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what is the 60 days guarantee ?
Your package will be shipped within 1 to 2 business days after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days.
how do i make a return?
If you would like to make a return, please contact our customer service at [email protected]
how do i make a partial return?
Please note that we avoid doing single product returns due to the return fees deducted and possible custom charges. In these cases, another solution can be offerred by the customer service on a case by case basis.
how do i post my return?
Your package will be returned by the same carrier as the one you selected for your shipment.
how do i return more than one order ?
If you are returning multiple orders, please make a request for each order so that we can check that each order complies with the return policy and to avoid any confusion when receiving the products.
how long does it take to be returned ?
Delivery times depend on the carrier and can take up to several weeks depending on the initial location of the package. The packages must be received at the warehouse and then each product must be checked.
what if my return as been received ?
Refunds for returned products will only be issued once the package has been received and processed, so please hold on if the package is marked as received as it may still be awaiting verification by our team.
can i have a full refund ?
A return fee is applicable depending on the type of return requested. More information can be provided by customer service.
can i exchange an item ?
We don't offer exchanges at this moment. If you no longer want your product(s), please check our return policy and then contact us at [email protected] to make a return.