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how long will it take for me to be reimbursed?

We will reimburse you within 14 days after receiving and verifying the returned products, upon discretion of customer service. The refund will be made using the same payment method as the one you used at the time of purchase.

can i be refunded if my order has not arrived ?

We cannot cancel the delivery once the package has been dispatched. If you no longer wish to receive your order, you may return it to us after delivery.

i cannot find my package, can i ask for a refund ?

If you do not find your package after delivery, we invite you to check with your with your neighbors and your post office. As the delivery is contactless, directly to the mailbox, the delivery person will drop off your package without neccessarily alerting you. If you still cannot find your package, please contact our customer service department so they can work on a solution with you. Please note that refunds are only made for the return of the original order and remember that issuing refunds is at the discretion of customer service.

i returned products, can i be refunded ?

If you have returned products from your order and they comply with our conditions for refunds (intact products), you will be reimbursed by the same method of payment (credit card, voucher, gift card...) or as arranged with customer service prior to the return delivery. These products must also be in their original packaging and must not be from a previous claim. Please remember that the decision to accept the refund will be at the discretion of customer service.